Privacy Policy

PRIVACY POLICY

This website is brought to you by Sparling Benham & Brough Trading as Sparlings Solicitors (hereafter referred to as Sparling Benham & Brough). We take the privacy of our website users very seriously. We ask that you read this Privacy Policy ("the Policy") carefully as it contains important information about how we will use your personal data.

For the purposes of the General Data Protection Regulations (GDPR) 2018, Sparling Benham & Brough is the "data controller" (ie the company who is responsible for, and controls the processing of, your personal data).

 

Your Information

If you provide us with any personal data while using this website we may use it to provide you with any information or services you have requested.

We may also use it for any other purposes for which you give your consent. For example, we may send you additional information about the firm or its services, if you have consented to us doing so.

 

Personal data we may collect about you

We will obtain personal data about you (such as your name, address, telephone number and email address) whenever you forward an email enquiry to us or complete any of the Contact Forms requesting further information by email or telephone.

We will also obtain personal information about you in respect of any matters on which you seek our advice/assistance and as requested in the Contact Forms on this website. If you volunteer such information you will be consenting to our processing it for the purposes of assessing your matter and advising you as to how we may be able to assist you.

 

How we may use your personal data

We will use your personal data as outlined above for the purpose of contacting you with a view to assessing how best to assist you with any enquiry that you may have.

 

Direct marketing communications and use of your personal data

If you become a client of the firm we will send you a Client Care Information letter. This letter will include a tick box where you have the right to opt in to hear from us on other matters which may be of interest to you such as but not limited to:-

Periodic newsletters about your chosen services

Direct marketing including communications about other services we offer, special offers, events, blog posts and articles that may be of interest to you including for a reasonable time after you have ceased to be a client.

You also have the right to opt out of receiving any such communication at any time.

Even if you opt in to receiving such material you always have the right to change your mind and opt out at a later date or vice versa.

 

Keeping your data secure

Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which is transferred from you or to you via the internet.

 

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has agreed that you can:

Give consent to the processing of his/her information as regards the type of matters about which you potentially seek our advice and as detailed and requested in the various Contact Forms on this website.

 

Your rights

You have the right to request access to personal data which we may process about you. If you wish to exercise this right you should:

Put your request in writing to the firm's Data Controller, Ian Richardson, at 3 West Stockwell Street, Colchester, Essex CO1 1HQ including proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill).

You of course have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

Put your request in writing addressed to the firm's Data Controller, Ian Richardson, at 3 West Stockwell Street, Colchester, Essex CO1 1HQ providing us with enough information to identify you, specify the information that is incorrect and what it should be replaced with.

 

Professional and Other Matters

We have an Equality and Diversity Policy for preventing discrimination and harassment and for promoting equality and diversity. If required by you our Policy is available to you for consideration.

We will be aware of and alert to communication challenges such as hearing or learning disabilities, language barrier and any cross-culture issues.

We are registered with the Solicitors Regulation Authority pursuant to No. 00126147.

We are registered for Value Add Tax under registration number 102207830.

As required by the Solicitors Conduct Rules this firm is covered by a Professional Indemnity Insurance so that should we be negligent a claim can be made. This applies throughout the geographical area of the UK. Reference to details of the current PII provider is mentioned in your CCI and can be found on our website and there is a notice provided in our waiting rooms. We refer also to Clause 10. If you require further information about our cover then please let us know.

We are qualified to advise on matters of English Law only and English Law will govern the terms of our contract with you.

The normal hours of business are Monday to Thursday inclusive 9am to 5.15pm and on Fridays 9am to 5pm. By special arrangement appointments can be made outside these working hours.

The words &working day& excludes all Saturdays and Sundays and Bank or other Public Holidays. Because we are Investors in People and have suitable consideration for our staff and because it is important to have a period of rest there is normally an extended period of closure between Christmas Eve and the 2nd January inclusive in each respective year.